Once defined, dodging these service mistakes probably seems both easy and obvious. With processes and procedures in place, and each executive, manager and CSR (heck ever employee) following, then how can one of these steps be neglected? Well, we all know the best laid plans often come undone. How? Protocol too strict Whether the boss is a micro-manager or the team protocol dictates too strict a process, not allowing for every team member to make decisions will hold you back. Instead, building guidelines into the processes of the team will allow for a better customer service experience. The customer just [...]
Keep Your Customers Close and Your Competition Even Closer! Savvy consumers have broader shopping channels, more information sources and infinite “noise” out there cluttering the “choice pathways.” The ever-changing technology which allows companies to fiercely [...]
Defining Your Target Audience Successful small business marketing requires a bulls-eye! If you know who your audience is and how to reach them, you might be in the minority Businesses of all sizes struggle with [...]
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“Stacey has a keen eye for detail, she is imaginative and innovative in her approach and the final design product is superior.
Executive Director, Cooperative Alliance for Regional Transportation
Final Details Marketing & Design has been helping individuals and businesses successfully position themselves as well as their products with great success. Get the right start! Start with a plan that helps position you for success.