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BLOG 2018-06-27T00:03:31+00:00

HOW TO FAIL YOUR CUSTOMERS DESPITE THE BEST CUSTOMER SERVICE STAFF

Once defined, dodging these service mistakes probably seems both easy and obvious. With processes and procedures in place, and each executive, manager and CSR (heck ever employee) following, then how can one of these steps be neglected? Well, we all know the best laid plans often come undone. How? Protocol too strict Whether the boss is a micro-manager or the team protocol dictates too strict a process, not allowing for every team member to make decisions will hold you back. Instead, building guidelines into the processes of the team will allow for a better customer service experience. The customer just [...]

Defining Your Target Audience

January 20th, 2017|0 Comments

Defining Your Target Audience Successful small business marketing requires a bulls-eye! If you know who your audience is and how to reach them, you might be in the minority Businesses of all sizes struggle with [...]

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